Probably the worst customer service I’ve ever experienced. Zero solutions and they ignore your requests. Forget the chat, they’re even worse. Don’t get the flexible package it’s just a scam. You can never change your flights because it takes up to 4 days to change the date. Then 3 days for them to confirm after you accepted the new flight and because the price fluctuates during this time you need to confirm again but nowhere to confirm that change. You’re essentially locked in a loop. Will never use this company ever again!