Last update about my situation:As said in the last rating i recieved my 2 top ups refunds, and i kindly contacted them and provided the requested documents ( pdf of the account and ownership proof ) after that they confirmed i have been banned refering to their ToS point 11.I readed them again, and i only found things that doesnt match my situation, beacause they refer you are a criminal or you are sending them false documents, or fraudulent activities ( 200€ in a month )Must say i offered them to contact my bank, screenshot the support email of my bank, use another card and send a selfie with it.No explanations, no possibility of fix in any case, when you are pointed you are done here.Just sharing my experience, best wishes.