1 star seems too generous! Same as so many of you, I ordered two of these bamboo electric toothbrushes and have waited and chased and waited patiently but nothing ever arrived. Chaser emails sent and automatic responses received that they were working through a back log of orders, then an email in the summer to say over 50k of them had been despatched. Today I chased by email and that bounced back as undeliverable. I then googled and found all of your complaints. I have found the company on Companies House and the Director Lewis James Bryden in South Shields. I have emailed BBC’s consumer show Watchdog today with all the details so maybe Matt Allwright will pop along and pay him a visit on behalf of all of us?! So frustrating to have been scammed in this way, or maybe he just couldn’t cope with the response to the marketing of the product. Not sure we will ever see our money back or the toothbrushes now but I will feel a little happier if I see the feature on the BBC.