Monese is a UK company operating on EU soil, and its workforce is made unexperienced young professionnal to keep salaries low.This result in various hazards that are illegal in Europe, for instance freezing accounts without notice, blocking external transfers, blocking cards, and not replying to email for months.Prepare to escalate to your local OMBUDSFIN to get repair, and your money back (Belgium for Europe customers).Avoid this solution and get a real financial company operating with a valid banking licence instead of this UK scam, or use for pocket money only.