SCAM Exchange! They will keep your tokens hostages for weeks and they will come up with all the bulls*it excuses trying to explain why your withdrawals on erc20 chain are processing for days even weeks. Most recent excuse was on Thanksgiving Day, a day with very low activity in the in markets, blaming the market volatility. A bunch of amateurs. STAY AWAY! Most likely they are insolvent! TAKE YOUR MONEY OUT FROM BITMART ASAP!