No stars should be an option. I have, since mid June 2023 experienced the very same as others. I have now reached 39 email exchanges with Rachel and Bella! without any success i.e a refund. The following no.s have been provided to me by PayPal 03454040506 – Consumer advice0300 1232040 – The Action Fraud AgencyPlease call as we do not want others to experience what we have.