they are scammers and the AliExpress chinese staff side with chinese sellers no matter the evidence you have i had hardcore evidence item was not as described. video of opening goods. they still failed to give me a refund. they ask for irrelevant information like post office documents to waste time. they are just Asians chinese scammers. if you wont to get your money back just do a bank charge back. tell your bank and send them the evidence they will get your money back, AliExpress has no understanding and there staff members are not educated to make fair discissions on cases very bad stay away.