COMPLETE SCAM!!! During the whole deceitful process I was exposed to lies and more lies. Initially I was wrongfully told that my parcel had been shipped when only the label had been created online. This oddly kept going for a couple of weeks at least with me chasing them constantly and finally threatening them. I verified this with the external shipping company directly who confirmed that no parcel had been handed over. They had even updated my portal to shipped knowing that my parcel hadn’t been dispatched. Then they charged me for expedited shipment when they had only processed a standard shipping which I also checked with the shipping company. They’ve promised me a refund since December 2022 and nothing has been reimbursed. I’ve filed complaints to expose their practices.