PURCHASED A CEILING LIGHT WHICH ARRIVED DAMAGED AND UNUSABLE. SENT AN EMAIL TO SUPPORT WITH EVIDENCE AND PHOTOS THE SAME DAY. THEY HAVE OFFERED 5% PARTIAL REFUND, THEN 10%, THEN 20% NOW ITS GOT TO 30% AND FOR US TO KEEP THE LIGHT WHICH IS USELESS DUE TO THE DAMAGE. WE ARE TOLD WE HAVE TO PAY £157 TO HAVE THE ITEM SHIPPED BACK TO THEM WHEN WE PAID £250 FOR THE CEILING LIGHT. SUPPORT ARE VERY UNHELPFUL AND THIS COMPANY IS A SCAM. THEY PROVIDE FAULTY DEFECTIVE ITEMS AND MAKE YOU PAY HALF THE MONEY TO GET YOUR REFUND BACK. NOTHING HAS BEEN SORTED AND I AM STILL ARGUING WITH THEM. PROBABLY THE WORST COMPANY I HAVE EVER DEALT WITH. STAY WELL AWAY. ITS A SHAME IN THE CURRENT CIRCUMSTANCES, COMPANIES LIKE THIS ARE SCAMMING PEOPLE AND TAKING OUR HARD EARNED MONEY. EXTREMELY DISSAPOINTED AND UPSET.