This is basically a scam I really don’t know how this company still working, I already called the Interpol and make a reclamation concerning this scam bank , I opened my account and I used it, then I asked to change my phone number and they did not called me for 4 months , then I sent millions emails , and after changing my phone number they blocked my account and I have no access to my crypto wallet! I want just to withdraw my btc and then close my account! Stay away from these scammers!The German police should to be informed too.