I hired a car from them at rome fimicino, arrived at the correct pickup location at the correct time and waited for 3 hours. i called them at least 6 times(difficult to get through to them) and each time they said the bus of Surprice car hire will come in 15 minutes. After 3 hours i gave up and rented a car from another company at high extra cost due to last minute booking. DoyouItaly (also known as DoYouSpain) and their partner Surprice are a scam. i emailed them (spanish email) 5 times while i waited telling them no bus arrived and tp refund me. They refuse to refund me saying it was my fault for not being at the correct pick up location. i warn everybody to forget their low prices and never book with them