Booked a round trip from TPE and CGK and had to cancel my flight.Honestly, I got really scared since I booked my trip with them before seeing all of the bad reviews here, thinking I’m going to be scammed. But in the ends, my refunding process went smoothly and I got refunded just fine (not full refund ofc) within the promised 10 working days. I think it really depends on the airline you’re booking for.I’m not saying that you should definitely choose lastminute, because I have to admit, I DISLIKE their customer service and it’s nearly impossible to reach them for any questions. I will never book from them again for that reason.But for those who booked from them, relax. Don’t be too affected by the negative reviews.