I know there are lots of bad reviews in here but this company is not a scam and their skincell product works. I had a similar experience. I ordered 1 bottle and received and charged for 5. I was upset and cancelled my credit card but was too late as the charges already went through so logged in to the company web site and was able to chat with the company sales Rep and I explained that ordered 1 bottle and was charged for 5. The sales Rep was very helpful and I was refunded for 4 bottles, charged for 1 and kept the remaining 4. Now going back to the product, it really does work on removing skin tags with no pain or scars but it does take LONG time (few weeks) and you definitely need more than one bottle. Good luck.