Absolutely shocking and incompentent service. My son and friend booked and paid for flights from Chicago to Mexico, turn up at airport to find that Lastminute.com has booked them on a flight to guatemala instead somehow, so they missed the flight they paid for, missed their prepaid taxi in cancun and wtg over 8 hours in chicago for some help that never came from lastiminute.com have had to buy new flights, and need their money back now from lastminute.com, who did nothing at all to help them, despite their error, none of the customer service numbers are working, its a complete shambles. Will be escalating legally as seems like some scam service now.