I wish there was a zero stars option.A total scam – avoid like the plague.My experience is that beatsbuds pro ear buds are a sham productDon’t believe the fake rave reviews on the web.You won’t get a refund – if you’ve opened the product . A complete nonsense and probably illegal if investigated. We’ll see what trading standards have to say anyway.When you phone gogogadgets about a returns and refund process, which I’m sure will be the experience of most people, customers services have evidently been trained to offer you a refund starting at 20%, which you can quickly negotiate upwards.Don’t go there in the first place !