Liars and thieves. Do not book through this site. They are refusing a refund despite the hotel giving me a refund. They are pocketing all of the money. They claim the hotel did not issue a refund so I sent them an email of the hotel records showing that a refund was issued, still denied giving me my money back and lied to me several times claiming they spoke with the hotel and no refund was issued. This website is a scam and should be investigated for fraud and shut down.